To update your home address, send us a message in the app with your new address details, making sure there are no typos or postcode errors. If we aren't able to verify your address, we may ask you to send us a document to confirm your new details.
How to submit your new address
Tap the message icon on your home screen to start a chat with us.
Type out your new home address carefully, making sure there are no typos. We need this so anything we need to send you in the post, like a new bank card, reaches you safely and doesn't end up in the wrong hands.
If we need additional information
We may ask for a document to confirm your new address; if we do, we'll reply to your message and let you know. We can accept any of these documents in English:
UK high street bank, building society, or credit card statements
Gas, electricity, or water bills
Council tax bills for the current tax year, or letters from DWP or HMRC
NHS appointment letters
Home or contents insurance policies
V5C vehicle registration documents (all pages included)
Valid UK driving licence
Document requirements
If you do need to send us a document, it's great if you can make sure the document meets the criteria below before you send it.
Your name: Addressed to you personally (not your business or "The Occupier") and matches your legal name.
Current address: Shows your new home address clearly.
Recent date: Issued within the last 3 months (unless it's a current tax year council tax bill).
Original file: A clear photo of the physical paper or the original digital PDF.
Once we have everything, we'll update your account and message you to confirm 🏠