Tax Pots
Accountant access
Account and profile
- What happens if I resign as a director or sell the business?
- How do I view and download my account statements?
- How do I make a complaint?
- What bank name should I use to receive money?
- Is my money safe?
- How do I contact the support team?
App access and settings
- How do I get my money back if my company is dissolved?
- How do I restore a dissolved company?
- What happens if my business is dissolved?
- What should I do if my payments out are disabled?
- How do I turn on push notifications?
- Does the app support Apple Pay or Google Wallet?
Bank transfers
- How do I update payee information?
- How do I send money internationally?
- I haven't received my SMS code to add a new payee
- How do I add or remove a payee?
- What is Confirmation of Payee?
- What should I do if a payment is delayed or missing?
Bills
Card and PIN
- How do I unblock my PIN?
- How do I change my PIN?
- How do I view my PIN in the app?
- What should I do if my card is damaged or expired?
- What should I do if my card is lost or stolen?
- How do I freeze or unfreeze my business card?
Card payments
- How is my online payment processed?
- Is my card automatically set up for 3D Secure (3DS)?
- Can I cancel a pending transaction?
- How do I approve an online payment?
- Why was my contactless payment declined?
- Why is my online card payment failing?
Direct Debits
Get paid by card
- How do I set up and use Stripe for card payments?
- How do I get a free Dojo Go card reader?
- How do my Dojo payments show up in the app?
- How do I get support for my Dojo card reader?
- Why haven't I received my Dojo reimbursement?
- What is the difference between Stripe and Dojo for card payments?
Financial reports
Financial support and wellbeing
Invoices
- Can I see if an invoice has been delivered?
- How do I add a logo to my invoices?
- How do I account for card payment fees on an invoice?
- How do I match a payment to an invoice?
- How do I cancel an unpaid invoice and issue a credit note?
- How do I delete a draft invoice?
Limited company taxes
Make the most of your account
- Can I get an overdraft?
- How do I send money internationally?
- Can I get a SWIFT or IBAN number?
- How do I get help with my business loan?
- How do I apply for a business loan?
- Can I suggest a new feature?
Opening an account
- What happens if my application is rejected?
- How do I switch between accounts in the app?
- How do I apply for a second account?
- What information do I need for a second account?
- Who is eligible to open a second account?
- Can I change from a sole trader to a limited company?
Scams, fraud and disputes
- How do I report an attempted scam?
- Am I on the phone with you?
- How do I report an unrecognised card payment?
- How do I report a scam?
- How do I report identity theft or impersonation?
- Can I get a refund if I've been scammed?
Sole trader taxes
Standing order
VAT and Making Tax Digital (MTD)
- The VAT treatments and rates you can apply using your Countingup app
- How do I view and update the VAT treatment for approved invoices?
- How do I view and update the VAT treatment for payments?
- How do I track my VAT records in the app?
- How do I view how much VAT I owe or can reclaim?
- How is my VAT return calculated?
Tax and accounting
- How do I add or remove notes and photos from my transactions?
- How do I use transaction categories for my property or holiday letting business?
- How do I use transaction categories if I am self-employed or a CIS contractor?
- What are the transaction categories for my limited company?
- What should I do if I accidentally pay for a personal expense from my business account?
- How do I record pension contributions?