If you've found one of our debit cards, firstly, thanks for looking out for our customer!
It would be great if you could let us know right away so we can cancel it and protect their money. Please email our support team, and then once you've told us, safely destroy the card. 💳
We'll just need the name on the card and the last four digits of the long card number.
Email us 📨
Please contact our support team to report what you've found. Just let us know the name printed on the front and the last four digits of the long card number.
Do not take a photo of the card or send us the full card details; it's never a good idea to share photos of card details.
Destroy the card safely ✂️
Once you've sent us the partial details, please cut the card up. Make sure you snip right through both the magnetic stripe and the chip so nobody else can use it.
If you find a card with other items
Found a card inside a lost wallet, purse, or bag? Please hand everything in to a safe place, like a local police station. After that, let us know using the steps above.